In a step towards improving community interactions and service delivery, the Medford Police Department (MPD) is set to launch SPIDR Tech, a cutting-edge digital customer service engagement tool, starting Tuesday, September 19. This innovative technology, developed by Versaterm Public Safety, will assist the way citizens interact with law enforcement agencies, aiming to establish deeper and more meaningful connections between the police and the public.
Deputy Chief Trevor Arnold of the Medford Police Department expressed the department’s commitment to providing top-tier service, stating, “The Medford Police Department is dedicated to providing the best possible service to all we serve and protect. The implementation of the SPIDR Tech platform improves our services and connections to those who call upon us. It also satisfies an important goal of developing a feedback mechanism to better understand community satisfaction, as listed in MPD’s strategic plan.”
SPIDR Tech is a fully automated system that streamlines communication between the police and callers seeking assistance or reporting incidents. When community members call for police services, they can now expect to receive prompt acknowledgment in the form of a text message or email. This initial message will provide essential information about their call and updates on the status of the responding officers.
One noteworthy feature of SPIDR Tech is its ability to notify callers about potential delays in officer response. Delays can sometimes occur due to higher priority calls requiring immediate attention. With this technology, transparency in the handling of calls for service is enhanced, ensuring citizens are informed every step of the way.
Furthermore, SPIDR Tech goes beyond mere communication updates. It also provides notifications about the status of a case, allowing citizens to stay informed about the progress of their reported incidents. Additionally, it offers an avenue for citizens to provide valuable feedback on their interactions with both the call taker from Emergency Communications of Southern Oregon (ECSO) and the MPD officer involved, promoting a collaborative approach to improving services.
Importantly, these automated messages will be available in both English and Spanish.
For a visual preview of the automated messages and to learn more about how SPIDR Tech will enhance the Medford Police Department’s services, interested individuals can click here to access examples of these messages.