Asante Says ATRIO Is $60 Million Delinquent, Limits Some Services for Members

MEDFORD, Ore. (Feb. 25, 2026) — ATRIO Health Plans is nearly $60 million delinquent in payments to Asante for health care services already rendered to its Medicare Advantage members, prompting the regional health system to limit certain services beginning this spring.

Asante officials said ATRIO’s Medicare Advantage coverage became out of network with Asante effective Jan. 1, 2026. The health system said ATRIO currently owes about $60 million for care already provided.

Because of what Asante described as repeated failures by ATRIO to pay for services, the health system said it will not offer new routine care appointments for ATRIO members after March 31, with several exceptions. Routine appointments that are already scheduled will remain unchanged through June 30.

“It’s core to our Mission to provide high-quality, compassionate care to our patients,” said Heather Rowenhorst, senior vice president and chief financial officer for Asante. “This decision reflects our commitment to our communities to ensure the sustainability of Asante and health care in southern Oregon. With the current and impending economic headwinds health care organizations are facing today, we cannot sustain the continued lack of payment.”

Rowenhorst added, “This is a regrettable circumstance that ATRIO has caused for its members in southern Oregon. The refusal by ATRIO to pay its bills has forced this decision. The problem and the solution have fallen squarely with ATRIO to resolve.”

Asante said it has notified patients identified as ATRIO members and is providing resources to help them maintain continuity of care. Members who wish to continue receiving services within the Asante system may switch to a different Medicare Advantage plan during a special enrollment period that runs through March 31.

Asante’s billing and customer service teams are available to assist patients at (541) 789-7382.

The health system said it will continue providing services considered high risk for disruption, including cancer treatment and behavioral health care. ATRIO members may also continue to access emergency services at Asante facilities.

Asante said it plans to continue petitioning the Oregon Department of Financial Regulation and the Centers for Medicare & Medicaid Services to take action. Community members may also file complaints directly with those agencies.